Payment Policy
Payment Terms:
This section sets out our fees and payment terms for Find Your Engineer which should be read in conjunction with our Terms and Conditions and Privacy Policy.
1. Our Fees
Use of the service is free for Finders. For Engineers we charge a nominal membership fee. Our efficient on-line system lets us keep these costs to a minimum.
Engineer Fees
1.1 Membership – Membership is based on an annual fee which may be paid monthly by standing order mandate or as a one off fee.
1.2 Text Alerts - As an Engineer you will receive Text Alerts for new job referrals. Job referral Text Alerts are charged at £1.00 + VAT. These will be invoiced to you by email. You will be billed twice monthly (15th and last day of the month). For invoices below a value of £10.00, this will be carried over until the next invoice period. You have 7 days to pay this money. Find Your Engineer accept no responsibility for the outcome of each referral. We will do out utmost to ensure you are only billed for genuine leads passed through however we cannot accept any responsibility for the content of texts received.
1.3 We reserve the right to review our fees from time to time. In the event our fees are reviewed we will inform Members by e-mail and by posting the revisions on the Website. We also reserve the right to obtain validation of your credit or debit card details before we provide any Services to you.
2. Bills and Payments
We accept payments by credit or debit card as well as cheque. Invoices are immediately sent to you by E-mail.
We take your personal privacy and financial security extremely seriously - see our Privacy Policy for more information.
3. Payment Terms
When paying bills, time is of the essence and we ask you to ensure that your card details are valid and that you have sufficient funds available.
In the event that a payment fails we will ask you to provide updated payment details. We may temporarily suspend your account if an amount remains unpaid for more than 14 days. We reserve the right to charge interest at a rate of 4% per annum over Bank of England Base Rate on all amounts that remain outstanding 30 days after the issue of our invoice.
4. Refunds and Cancellations
Please get straight in touch with us if you are in any way unsure about an amount that has been charged to your card. You may email us to ask a question or call us from 9.00am -5.30pm on 0845 2638145. In the event that we find a payment has been taken in error we will refund the amount immediately to your credit or debit card.
You may cancel within the first 14 days of membership in which case you will receive a full refund of any membership fees paid. Refunds under any other circumstance are at the sole discretion of the Company.
Any changes to this policy will be posted on this Website
If you have any further comments or questions regarding our Terms and Conditions, Privacy Policy or Payment Terms then please contact us.
