Security Information & FAQs
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Engineers Profile Questionnaire:
Engineering Podcast
Engineers Frequently Asked Questions
Engineer - One who is trained or professionally engaged in a branch of engineering.
American Psychological Association (APA): Engineers. (n.d.). The American Heritage® Dictionary of the English Language, Fourth Edition. Retrieved July 03, 2008, from Dictionary.com website: http://dictionary.reference.com/browse/engineers
Engineer - One who is trained or professionally engaged in a branch of engineering.
American Psychological Association (APA): Engineers. (n.d.). The American Heritage® Dictionary of the English Language, Fourth Edition. Retrieved July 03, 2008, from Dictionary.com website: http://dictionary.reference.com/browse/engineers
The team behind Find Your Engineer created the site to help companies of all sizes be seen and found through the internet. Our aim is to drive more traffic and genuine enquiries through to you. We are all about our members; we put genuine enquiries through to good Engineers who want to do high quality work at a fair price whether it’s locally or nationally. We aim to help you keep your information up to date and we have built a fantastic admin suite for ease of use and traceability of leads.
findyourengineer.co.uk is an industry specific directory. It's focus is Engineering and more specifically Fire, Electrical, Mechanical, Hydraulic and Security Engineering. This list is growing however, it remains true to each industry. The fees are small in comparison to the exposure received through various search engines, direct marketing, links, directories, news articles and more. The profile page you receive is a detailed piece of information on your company and includes photos, logos, contact information, background information and once your company receives enquiries, your ratings.
If you would like your company to gain maximum exposure, quality leads, tracability of leads, up to date and genuine enquiries then it's important you register with findyourengineer.co.uk
To join Find Your Engineer you simply need to complete our registration form. Once we’ve spoken to you to answer questions, confirm details and make sure that we are right for you then you can begin to be found! You can register www.findyourengineer.co.uk/signup
How does it work?
How does it work?
It’s simple to get going on Find Your Engineer, Register your details, Receive relevant enquiries via text and email, Quote, Ask for ratings – it’s the best way to get your business known and seen! Once a finder in your area has entered their details and requirements, this information is passed through to you (via Email and SMS) for you to contact them. Another method of contact is that your details are passed onto them so they can contact you directly.
Companies and individuals, those are willing to deliver on service and price. We aim to attract the right Engineers through our rating schemes. We do reserve the right to refuse membership.
Your company will be associated with Find Your Engineer which has an online presence and is associated with high quality. Through our ratings scheme this will help grow your reputation and therefore you will be seen higher on your relevant services and areas. You can spend less time and money on traditional forms of marketing and hopefully get more local work. This of course depends on the areas you specify.
What does it cost?
What does it cost?
Charges vary, however they are based on an annual subscription. When you register of beforehand we will let you know the annual rates. These will soon be published on the site.
How do I pay?
How do I pay?
We take payment by cheque and credit / debit card and standing order. We can send you an online invoice for the total due or you can pay by standing order. The standing order mandate can be emailed through to you. Shortly we will have an automated billing system for convenience!
How do you advertise / publicise Find Your Engineer?
How do you advertise / publicise Find Your Engineer?
Unlike some directories we advertise heavily on all the major search engines, we also advertise on many directories, we direct market the website, as well as in the press and online.
How will Find Your Engineer grow / help my business?
How will Find Your Engineer grow / help my business?
We put you in direct contact with genuine ‘Finders’ who are looking for a high quality job to be done at a fair price. We help build your companies reputation off the back of your work through the rating scheme. The better rates you get will lead to more work and more work means more earnings! Your profile page has images of your company, your logo and all your company details including your website address.
Can I advertise with you without an email address?
Can I advertise with you without an email address?
It isn’t possible to advertise with us without having an email address. It is important that you can receive your leads and keep up to date with the Find Your Engineer developments. If you need assistance in setting up an email address we recommend Jewel Creative Ltd for all internet marketing and domains / emails. You can find more information about them www.jewelcreative.co.uk and for a discount and referral please use the code: FYEE1
Can I advertise without a website?
Can I advertise without a website?
Yes, you can advertise your business with us without having a website. However, as your business is being judged against others we highly recommend that you do get a website. We work in partnership with Jewel Creative Ltd for websites. You can find more information about them www.jewelcreative.co.uk and for a discount and referral please use the code: FYEW1
How do the ratings work?
How do the ratings work?
Whenever you are sent an enquiry via text and email the Finder is sent an email with a link to your company and the ability to rate you based on Response Time, General Manner and Overall Service. They also have a free text box where they can write their own thoughts, comments and experiences. Depending on the quality of your ratings will depend on how high your company is on the list of companies in your area. E.g. under Fire Extinguisher servicing, the Engineer with the highest ratings will appear first and so forth.
What if a customer doesn’t rate me?
What if a customer doesn’t rate me?
If you have completed a job but have still not received any feedback, you can select the ‘Please rate me’ button on your profile page. You are allowed to request a 'Rate me', however please be aware of the number of times you do this. You do not want to upset the Finder and in return receive a negative rating.
If you receive a rating you disagree with, please email the Find Your Engineer team directly and ask for this to be removed. Please state why you believe the rating was unfair. If we believe that the rating is unfair we will remove this.
What if I believe I have received an unfair rating?
What if I believe I have received an unfair rating?
Find Your Engineer is not directly involved in the rating process. This is between you the Engineer and the Finder. If you believe you have received an unfair rating you have two options: 1. Email Find Your Engineer to request to have this removed, stating why. 2. It may be worth asking for some direct feedback to see why the Finder gave you the rating they did.
How many enquiries will I get?
How many enquiries will I get?
This depends highly on your ratings and profile page. We cannot promise any number of leads, however providing your profile is clean, neat and accurate you should get leads for relevant work.
How do I control the number of enquiries e.g. More or less?
How do I control the number of enquiries e.g. More or less?
It is important that your profile page is kept up to date and accurate. This relates to the services you offer and the areas you are prepared to cover. If you select the entire UK you will receive enquiries anywhere from Lands End to John O Groats! It is important to stick to true areas you can cover confidently. This will also mean that your ratings will be good.
How will I know when I have a new enquiry?
How will I know when I have a new enquiry?
When a ‘Finder’ submits their job / enquiry through the website, you will automatically be sent an email and a text message* which outlines the job. At the same time the Finder receives an email with your details and a link to leave you a reference. It is then up to you to contact the Finder as soon as possible.
*Text messages are charged at £1.00 plus VAT.
How do I view this enquiry?
*Text messages are charged at £1.00 plus VAT.
How do I view this enquiry?
Your enquiry will be sent through to your email address and mobile. For full job details you can view this when you log in on www.findyourengineer.co.uk and view your job list. You can then action it or delete it. Remember, the customer will be rating your business on the service they receive.
Can I choose what enquiries I receive?
Can I choose what enquiries I receive?
Yes, you choose this when setting up your profile form by being specific about the services and areas you can cover. If you find that you are getting irrelevant enquiries you need to alter your profile form. Login and edit details accordingly.
It’s your business so it’s up to you! Ideally confirmation of quotes should be in writing. Your company will be judged on time to quote and professionalism so bear that in mind.
How many other companies will be quoting?
How many other companies will be quoting?
This is down to the Finders searching choice. They can ask one or more Engineers to quote for a job. It is unlikely that there will be more than 2 others, but again this is down to the individual Finders preferences.
How do the text messages work?
How do the text messages work?
By agreeing to our terms and conditions when signing up, it is mandatory to agree to the text messages. It is mandatory as your company and Find Your Engineer will be judged by response times and professionalism. You may be on the road or working onsite and therefore away from your emails, text messages ensure you get your lead and can action it. There is a charge of £1.00 + standard network rates, this price covers the software and development of the text services. As an Engineer you choose to receive Text Alerts for new job referrals. Job referral Text Alerts are charged at £1.00 + VAT. These will be invoiced to you by email. You will be billed twice monthly (15th and last day of the month). For invoices below a value of £10.00, this will be carried over until the next invoice period. You have 7 days to pay this money.
I’m not receiving my text messages:
I’m not receiving my text messages:
If you are not receiving text messages after you have completed your profile form, please login and double check the mobile number entered. Make sure that your phone is switched on.
How am I charged for my texts?
How am I charged for my texts?
You will be billed at the end of each month for your text messages. We have a log which tracks each text you have received.
How do I see my invoices?
How do I see my invoices?
All invoices for texts will be sent via email. Payment terms are 7 days from invoice. We pay for your text messages up front and therefore cannot give you credit terms on the text messages you receive.
You do, we do not get involved any further than putting the finder in touch with you the Engineer. Business as normal.
What do you expect from me?
What do you expect from me?
We would like all our Engineers to provide the best and highest quality service they can to all the Finders at a reasonable price. In other words, nothing more than your usual working practices! We ask that you please keep involved with your Find Your Engineer profile as this will ensure that you are up to date with the new sections and categories that we add, that you can review and post all your ratings to your profile page. In essence, we ask you to work with us to be the best!
Can I recommend a fellow Engineer?
Can I recommend a fellow Engineer?
Of course! Referrals are welcome in Find Your Engineer, you can email us an Engineers details: referral@findyourengineer.co.uk
How will you use my personal and business information
How will you use my personal and business information
Your details will not be passed to third parties and we only contact you regarding specific enquiries or updates and improvements on the Find Your Engineer website which relate to you. See our Privacy policy.
Finder, One that finds: a finder of great hidden treasure.American Psychological Association (APA): finders. (n.d.). The American Heritage® Dictionary of the English Language, Fourth Edition. Retrieved July 03, 2008, from Dictionary.com website. http://dictionary.reference.com/browse/finders
How many Engineers can I contact?
Why is it better than a personal recommendation?
Why should I rate my Engineer?
How do the ratings work?
Why can’t I just contact them directly through the site?
How do you select the best Engineers?
What do I do if the Engineers I choose have no ratings?
How long does it take to get a response / quote?
Why is it better than a personal recommendation?
Why should I rate my Engineer?
How do the ratings work?
Why can’t I just contact them directly through the site?
How do you select the best Engineers?
What do I do if the Engineers I choose have no ratings?
How long does it take to get a response / quote?
Is this really good value?
What if I am disappointed in the service?
What if I can’t find somebody in my local area?
Can I recommend a company?
How will you use my details?
What if I am disappointed in the service?
What if I can’t find somebody in my local area?
Can I recommend a company?
How will you use my details?
The team behind Find Your Engineer created this online directory to help companies of all sizes, find a suitable, local, engineer. The idea is to pput you intouch with local engineers for maintenance, servicing, installation, supply, assessments etc. As we are industry specific, the taylor made search function allow you to narrow your search to find exactly who and what you need.
As a finder in Find Your Engineer we do not require you to join / login or become a member. In the future we do plan to have our own forums on the site and a basic registration may be needed. For now, you just need to find!
There is no cost to the Finder.
How does it work?
How does it work?
1. www.findyourengineer.co.uk
2. Enter the services, products, skills that you are searching for
3. Enter the area that you are searching for
2. Enter the services, products, skills that you are searching for
3. Enter the area that you are searching for
4. Enter your contact details
5. ‘Find your Engineer’
6. Select from a list of your Search Results - your contact details will be passed to the 3 engineers that are displayed, you can also select from a more expansive list of engineers by selecting them using a tick box.
7. The Engineers will contact you from an email and text that they will receive
8. You will be sent a link to the Engineers you contacted and a link to leave a referral
9. Once the work is complete please leave feedback on your Engineer by selecting the link we sent through and rating your Engineer
How many Engineers can I contact?
5. ‘Find your Engineer’
6. Select from a list of your Search Results - your contact details will be passed to the 3 engineers that are displayed, you can also select from a more expansive list of engineers by selecting them using a tick box.
7. The Engineers will contact you from an email and text that they will receive
8. You will be sent a link to the Engineers you contacted and a link to leave a referral
9. Once the work is complete please leave feedback on your Engineer by selecting the link we sent through and rating your Engineer
How many Engineers can I contact?
You can select as many Engineers as you would like. It is worth remembering each Engineer will be sent your details via text and email and therefore the more you select the more people will contact you. It is best to choose a few so as not to bombard you.
Why is it better than a personal recommendation?
Why is it better than a personal recommendation?
Personal recommendations are always a great way to find somebody to do a job but when it comes to reputable Engineers in your area the internet is a first point of call. We are a large website with a large online presence and rate all our Engineers by their service; therefore you can see what others have had to say! You will be more likely to get competitive quotes from good local Engineers who are ready to give you a better service.
Why should I rate my Engineer?
Why should I rate my Engineer?
The idea behind Find Your Engineer is that it’s a director where every Finder helps other Finders by only recommending good companies. True, honest feedback will ensure that each company who is advertised on Find Your Engineer succeeds through rewarding them on work well done.
How do the ratings work?
How do the ratings work?
Once you have selected your Engineer you will receive an email confirming the details of the companies you have selected as well as a link / url to a page where you can leave feedback. You will be asked to leave a rating on: Response Time, General Manner and Overall Service. This is also an area for you to leave your own comments.
Why can’t I just contact them directly through the site?
Why can’t I just contact them directly through the site?
You are welcome to contact Engineers directly through the site, however you will then not be able to rate the Engineers work through our site, which means that if you have exceptional service nobody else will be able to see this and therefore are more than likely going to contact other Engineers.
How do you select the best Engineers?
How do you select the best Engineers?
We have Engineers join through word of mouth or through finding our details online. All our Engineers details are checked before they advertise with us. Their skills, products and services are kept up to date with regular updates from the Find Your Engineer team.
What do I do if the Engineers I choose have no ratings?
What do I do if the Engineers I choose have no ratings?
All Engineers start with a clean sheet, however they are keen to then build their ratings. If you are uncertain about using one of our Engineers without a rating, feel free to ask them for references. Then start the process of leaving ratings for your fellow Finders!
How long does it take to get a response / quote?
Your enquiry is instant. Once you select your Engineers and checkout an email and text message are sent to the relevant companies. You will receive an email confirming your list. You should get a reponse shortly after that.
Is this really good value?
How long does it take to get a response / quote?
Your enquiry is instant. Once you select your Engineers and checkout an email and text message are sent to the relevant companies. You will receive an email confirming your list. You should get a reponse shortly after that.
Is this really good value?
There is no charge to you for this service, all we ask is that you rate the Engineer. You will be contacted by Engineers who want to grow their business, please the Finder and in return get a good rating and hopefully continued business. This is a win win situation for Finders and Engineers who are like-minded.
What if I am disappointed in the service?
What if I am disappointed in the service?
If you are not happy with the service you have received from your chosen Engineers then please leave them fair feedback. If you are unhappy with the overall service from www.findyourengineer.co.uk please send any complaints in writing to complaints@findyourengineer.co.uk and we will get back to you shortly.
What if I can’t find somebody in my local area?
What if I can’t find somebody in my local area?
It’s highly unlikely that you won’t be able to find a suitable Engineer in your area, however if you can’t find an Engineer in your area, you have an option to search for local engineers only, or nationwide engineers - if you can't find a local engineer, select the 'nationwide' option to find someone suitable for you.
Can I recommend a company?
Can I recommend a company?
Yes, please do! Email referral@findyourengineer.co.uk – we can then contact them directly. Otherwise, send our page to them!
How will you use my details?
Your details are entered into our system once, by you. Your details are only passed to the Engineers you select. See our Privacy policy.
How will you use my details?
There are numerous ways to advertise on findyourengineer.co.uk. If you are an Engineer interested in having your company details on our site, you can register and pay an advertising fee for the year. An Engineers profile includes comany details, 2 images, company logo, full contact information, postcode area coverage and your ratings once they are live.
All Engineering companies can have FREE job vacancy advertising and FREE news submissions. For job adverts please complete our recruitment form, alternatively email: recruitment@findyourengineer.co.uk. For news submissions please email: news@findyourengineer.co.uk.
Banner adverts are sold on a first come, first serve basis. The price is £100.00 per banner rotation, with the opportunity for exclusivity in a particular area of the site for £400.00 per month. Of course you can advertise on as many industry sections / areas as you would like (at £100.00 per rotation, per section).
If you are interested in advertising on our directory with a Banner Advert there are 2 options. 1. Complete our Banner advertising form, 2. Email: banners@findyourengineer.co.uk
For any further information or advice, please contact us.
